TERMS AND CONDITIONS OF SALE AND USE
OVERVIEW
This website is operated by Rosegold Paris. Throughout the site, the terms "we", "our", and "us" refer to Rosegold Paris. Rosegold Paris offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting this site and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("Terms and Conditions of Sale", "Terms and Conditions of Sale and Use", "Terms"), including the additional terms, conditions, and policies referred to herein and/or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, sellers, customers, merchants, and/or content contributors.
Please read these Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not accept all the terms and conditions of this agreement, then you must not access the website or use the services offered on it. If these Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use.
All new features and tools that are added to this store later will also be subject to these Terms and Conditions of Sale and Use. You can review the most recent version of the Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly to see whether any changes have been made. Your continued use of or access to the website after the publication of any changes constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.
ARTICLE 1 - TERMS OF USE OF OUR ONLINE STORE
By agreeing to these General Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor under your care to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any other code of a destructive nature.
Any breach or violation of these General Terms and Conditions of Sale and Use will result in the immediate termination of your Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse access to the services to anyone at any time, for any reason.
You understand that your content (excluding your credit card information) may be transferred unencrypted, and this involves (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website through which the Service is provided, without our express prior written permission.
The headings used in this agreement are included for your convenience and will not limit or otherwise affect these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is inaccurate, incomplete, or not current. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete, and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.
This site may contain certain historical information. Historical information, by its nature, is not current and is provided for informational purposes only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.
ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES
The prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice and at any time.
We will not be liable to you or any third party for any change in prices, suspension, or discontinuance of the Service.
ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear in our store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and product prices may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this site is void where prohibited by law.
We do not warrant that the quality of all products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.
ARTICLE 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/telephone number provided when the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by merchants, resellers, or distributors.
You agree to provide current, complete, and accurate order and account information for all orders placed in our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.
For more details, please see our Return Policy.
ARTICLE 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor, control, nor have any influence.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations, or conditions of any kind and without any endorsement. We will have no legal liability arising from or related to your use of these optional third-party tools.
If you use the optional tools offered on the site, you do so at your own risk and discretion, and you should consult the terms under which these tools are offered by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features on our site (including new tools and resources). These new features and services will also be subject to these General Terms and Conditions of Sale and Use.
ARTICLE 8 – THIRD-PARTY LINKS
Certain content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may redirect you to third-party websites that are not affiliated with us. We are not required to examine or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, product, service, or other item accessible on or from these third-party sites.
We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be submitted to those same third parties.
ARTICLE 9 – COMMENTS, SUGGESTIONS AND OTHER USER SUBMISSIONS
If, at our request, you submit specific content (for example, to participate in contests), or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you send us. We are not and shall not be required to (1) maintain the confidentiality of comments; (2) pay compensation to anyone for any comments provided; (3) respond to comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine, at our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any intellectual property or these Terms and Conditions of Sale and Use.
You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality rights, or other personal or property rights. You also agree that your comments will not contain illegal, defamatory, offensive, or obscene content, nor any computer virus or other malware that could in any way affect the operation of the Service or any associated website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are solely responsible for all comments you post and their accuracy. We assume no responsibility and accept no liability for any comments you or any other third party post.
ARTICLE 10 – PERSONAL INFORMATION
The submission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
There may sometimes be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any other associated website is inaccurate, at any time and without prior notice (including after you have submitted your order).
We are not obligated to update, modify, or clarify the information in the Service or on any other associated website, including but not limited to pricing information, unless required by law. No specified update or refresh date applied in the Service or on any other associated website should be taken to indicate that the information in the Service or on any other associated website has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to the prohibitions set forth in the General Terms and Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any regional ordinance or any international, federal, provincial, or state law, rule, or regulation; (d) to infringe upon or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on sex, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in a way that compromises or may compromise the functionality or operation of the Service or any related, independent website, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, crawl, scrape, or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.
ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee or represent in any way that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results that may be obtained through use of the Service will be accurate or reliable.
You agree that from time to time, we may remove the Service for indefinite periods or cancel the Service at any time, without prior notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, express or implied, including all implied warranties of merchantability or fitness for a particular purpose, durability, title, and non-infringement.
Rosegold Paris, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall in no event be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, revenue, savings, data, replacement costs, or any similar damages, whether in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any service or product obtained through this Service, or in connection with any other claim related in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of their occurrence. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
ARTICLE 14 – INDEMNIFICATION
.You agree to indemnify, defend, and hold harmless Rosegold Paris, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these General Terms and Conditions of Sale and Use or the documents they reference, or your violation of any law or the rights of a third party.
ARTICLE 15 – SEVERABILITY
If any provision of these General Terms and Conditions of Sale and Use is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these General Terms and Conditions of Sale and Use, and such severance shall not affect the validity and enforceability of any other remaining provisions.
ARTICLE 16 – TERMINATION
The obligations and liabilities incurred by the parties before the termination date shall survive the termination of this agreement for all purposes.
These General Terms and Conditions of Sale and Use are effective unless and until terminated by either you or us. You may terminate these General Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.
If we determine, in our sole discretion, that you have failed, or if we suspect that you have been unable to comply with the terms of these General Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without prior notice to you, and you will remain liable for all amounts owed up to and including the termination date, and/or we may deny you access to our Services (or any part thereof).
ARTICLE 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these General Terms and Conditions of Sale and Use shall not constitute a waiver of such right or provision.
These General Terms and Conditions of Sale and Use or any other policy or operating rule that we publish on this site or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior and contemporaneous communications, proposals, and agreements, whether oral or written, between you and us (including, but not limited to, any prior version of the General Terms and Conditions of Sale and Use).
Any ambiguity in the interpretation of these General Terms and Conditions of Sale and Use shall not be construed against the drafting party.
ARTICLE 18 – APPLICABLE LAW
These General Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide you with Services, shall be governed by and construed in accordance with the applicable laws.
ARTICLE 19 – CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE
You may review the most current version of the General Terms and Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these General Terms and Conditions of Sale and Use by posting updates and changes on our website. You are responsible for visiting our site regularly to check whether any changes have been made. Your continued use of or access to our site after the publication of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of those changes.
ARTICLE 20 – CONTACT DETAILS
Questions concerning the General Terms and Conditions of Sale and Use should be sent to Contact@rosegoldparis.com
ARTICLE 21 - PRICES
The prices of products sold through the websites are stated in euros excluding taxes and are precisely specified on the product description pages. They are also stated in euros including all taxes (VAT + any other applicable taxes) on the product order page, excluding specific shipping costs. For all products shipped outside the European Union and/or the French overseas departments and territories, the price is automatically calculated excluding taxes on the invoice. Customs duties or other local taxes, import duties, or state taxes may be payable in certain cases. These duties and amounts do not fall under the Seller's responsibility. They shall be borne by the buyer and are the buyer's responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to inquire about these matters with the relevant local authorities. The Company reserves the right to change its prices at any time for the future. Telecommunications costs required to access the Company's websites shall be borne by the Customer. Where applicable, delivery costs shall also be borne by the Customer.
ARTICLE 22 - DELIVERY TERMS
The products are delivered to the delivery address provided when placing the order and within the indicated timeframes. These timeframes do not include the order preparation time. When the Customer orders several products at the same time, they may have different delivery times. In the event of a delivery delay, that is, if the order exceeds 30 days from the date of the order, the Customer may terminate the contract under the conditions and procedures defined in Article L 138-2 of the Consumer Code. The Seller will then refund the product only; return shipping costs are borne by the customer, as stated in the conditions of Article L 138-3 of the Consumer Code. The Seller provides a telephone contact point (the cost of a local call from a landline) as well as a "track my order" tab indicated on the website to ensure order tracking. The Seller reminds the Customer that when they physically take possession of the products, the risks of loss or damage to the products are transferred to them. The Customer must notify the carrier of any reservations concerning the delivered product.
For any order not delivered, the customer has two months to submit a claim to the brand so that it can send them a new parcel. After two months, the tracking number is deleted by the postal service, so the brand will no longer be able to verify whether or not the parcel was delivered.
ARTICLE 23 - PAYMENT TERMS
Payment is due immediately upon placing the order, including for pre-order products. The Customer may pay by payment card or by PayPal. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by bank card is carried out by our payment provider STRIPE. The information transmitted is encrypted in accordance with industry standards and cannot be read during transmission over the network \ SSL encryption process. Once payment has been initiated by the Customer, the transaction is immediately debited after the information has been verified. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount corresponding to the stated price. The Customer confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In the event of an error or inability to debit the card, the Sale is automatically terminated immediately and the order cancelled.
ARTICLE 24 - WITHDRAWAL PERIODS
In accordance with the provisions of Article L 221-5 of the French Consumer Code, the Buyer has the right to withdraw without giving a reason within fourteen (14) days from the date of receipt of their order. The right of withdrawal may be exercised by contacting the Company as follows: by sending an email to: contact@rosegoldparis.com. We inform Customers that, in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the French Consumer Code, this right of withdrawal cannot be exercised for the supply of sealed goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the consumer after delivery, such as cosmetic products, for example. Please note that exercising the right of withdrawal requires the customer to return the delivered goods to us. Any goods announced by the carrier as having been delivered to the customer's mailbox, and which the customer does not possess, cannot be subject to the right of withdrawal. If the right of withdrawal is exercised within the aforementioned period, the price of the purchased product(s) and the shipping costs will be refunded, with return costs remaining the responsibility of the Customer. Products must be returned in their original condition and complete (packaging, accessories, ffinstructions…); where possible, they should be accompanied by a copy of the proof of purchase. In accordance with legal provisions, send us an email to the following address: contact@rosegoldparis.com, and we will send you the standard withdrawal form to the address to which you should return it. Refund procedure: your order will then be cancelled and your card will be credited again.
ARTICLE 25 - ROSE+ Subscription Program
By selecting the ROSE+ Membership program at checkout, you will be enrolled in a flexible, active membership offering numerous benefits. Members receive special discounts on every purchase, as well as exclusive offers. The benefits of the ROSE+ Membership program are detailed at checkout, in our FAQ section, and on the dedicated ROSE+ page.
The following additional terms apply if you subscribe to the ROSE+ program:
- As a new ROSE+ member, you will be charged 29,90 € each month. This amount will be credited to your account as credits unless you have paused your membership or skipped the month, in addition to an extra 10% discount on all your purchases.
- To pause your membership or skip a month, log in to your account or see the instructions on the FAQ page.
- ROSE+ credits will be added to your account immediately and can be used to purchase products at any time.
- ROSE+ credits do not expire as long as you do not cancel your membership. If you cancel, you will be asked to confirm that you are forfeiting any remaining credits. We recommend using your ROSE+ credits before requesting cancellation. Once lost, credits cannot be reinstated.
Purchase options
There are currently two ways to access ROSE+ services via the website, mobile site, and app:
- You can select the Shop as a guest option.
- Or, join our flexible ROSE+ Membership program.
For your first ROSE+ order, you must choose between the Shop as a guest option or the ROSE+ program at checkout. You will always be able to change your choice for future purchases.
Shop as a guest
The "Buy as a non-member" option is our one-time purchase option. Buyers pay the displayed price, subject to promotions or discounts.
ROSE+ credits are redeemable only for items. In accordance with the ROSE+ refund policy, ROSE+ credits have no monetary value and cannot be exchanged for money, except as required by law.
Billing and account monitoring
- The ROSE+ subscription will be automatically charged each month if you have neither paused nor skipped a month.
- ROSE+ members who do not actively monitor their account may accumulate ROSE+ credits.
- ROSE+ members who choose to "skip" a month may still purchase items at any time.
30-day refund policy
ROSE+ credits credited to a user's account are refundable for a period of 30 days, which begins at 00:00:00 (Eastern Standard Time) on the day of the month on which you are charged (the "30-day period").
- To request a refund within 30 days, please access the "My Account" dashboard or contact our customer service team.
- To request a refund, you have up to 30 days after your ROSE+ charge; contact us at contact@rosegoldparis.com. Our customer service team will be happy to issue you a refund.
- ROSE+ credits are no longer refundable after the 30-day period. Non-refunded credits may be used on the site until December 31 of the current year.
Subscription cancellation
You are free to cancel your ROSE+ subscription at any time.
To cancel:
- Log in to your account.
- Select the "ROSE+" tab.
- Click "Manage subscription," then "Cancel subscription" and follow the steps until the cancellation is confirmed.
Please note: By canceling your subscription, you will lose any unused ROSE+ credits. We recommend using them before requesting cancellation.
ROSE+ reserves the right to suspend or terminate your ROSE+ subscription, without notice, at its sole discretion, in the event of conduct deemed contrary to our policies, harmful to others, or detrimental to our interests.
Failure to comply with the ROSE+ Membership program terms
We reserve the right to pursue any amount you do not pay under a special program in accordance with these Terms.
Termination
We may terminate any special program or your membership in any of these programs at any time. In the event of termination, we will inform you of the membership and any benefits accumulated in your account as part of your membership.
