Terms and conditions of sale
TERMS AND CONDITIONS OF SALE AND USE
OVERVIEW
This website is operated by Rosegold Paris. Throughout the site, the terms "we", "us" and "our" refer to Rosegold Paris. Rosegold Paris offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting this site and/or purchasing any of our products, you are engaging in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms and Conditions", "Conditions"), including any additional terms, conditions and policies referenced herein and/or hyperlinked thereto. These Terms and Conditions apply to all users of this site, including, but not limited to, users who browse the site, are sellers, customers, merchants, and/or content contributors.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use any of the services offered on it. If these General Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Terms and Conditions of Sale and Use.
All new features and tools added to this store in the future will also be subject to these General Terms and Conditions of Sale and Use. You can consult the most recent version of the General Terms and Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions of Sale and Use by posting updates and/or modifications on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that enables us to sell our products and services to you.
ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE SHOP
By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, nor may you, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or other code of a destructive nature.
Any breach or violation of these Terms and Conditions of Sale and Use will result in immediate termination of your Services.
ARTICLE 2 - GENERAL TERMS AND CONDITIONS
We reserve the right to deny access to the Services to any person at any time, for any reason.
You understand that your content (excluding your credit card information) may be transferred unencrypted, and that this involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our prior express written permission.
The headings used in this agreement are included for your convenience, and will neither limit nor affect these Terms.
ARTICLE 3 - ACCURACY, COMPLETENESS AND CURRENCY OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or up-to-date. The content of this site is provided for information purposes only and should not be relied upon as the sole source of information for making decisions, without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on any content presented on this site, you do so at your own risk.
This site may contain certain prior information. This prior information, by its nature, is not current and is provided for information purposes only. We reserve the right to change the content of this site at any time, but we are under no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.
ARTICLE 4 - CHANGES TO SERVICE AND PRICES
Prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (and any portion or content of the Service) without notice and at any time.
We will not be liable to you or any third party for any price changes, suspension or discontinuance of the Service.
ARTICLE 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Returns Policy.
We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer screen will display colors accurately.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, and in any geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of service or product made on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.
ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel quantities purchased per person, per household or per order. Such restrictions could include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the e-mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers or distributors.
You agree to provide current, complete and accurate order and account information for all orders placed through our store. You agree to promptly update your account and other information, including your e-mail address, credit card numbers and expiration dates, so that we may complete your transactions and contact you if necessary.
For more details, please see our Returns Policy.
ARTICLE 7 - OPTIONAL TOOLS
We may provide you with access to third party tools over which we have no monitoring, control or influence.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations or conditions of any kind and without endorsement. We will have no legal liability arising from or related to the use of these optional third-party tools.
If you use any optional tools offered on the Site, you do so at your own risk and discretion, and you should consult the terms and conditions under which such tools are offered by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions.
ARTICLE 8 - THIRD-PARTY LINKS
Certain content, products and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, web sites, products, services or other items accessible on or from these third-party sites.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions conducted in connection with these third-party web sites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding such third parties' products should be submitted to such third parties.
ARTICLE 9 - USER COMMENTS, SUGGESTIONS AND OTHER PROPOSALS
If, at our request, you submit specific content (for example, to enter contests), or if without our request, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by mail, or otherwise (collectively, "Comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any media any Comments you send to us. We are not and shall not be obligated to (1) maintain the confidentiality of any Comments; (2) pay any compensation to anyone for any Comments provided; or (3) respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we believe, in our sole discretion, is unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions.
You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your Comments will not contain any unlawful, libelous, defamatory, offensive or obscene material, nor will they contain any computer virus or other malicious software that could in any way affect the operation of the Service or any associated website. You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are entirely responsible for all comments you post and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
ARTICLE 10 - PERSONAL INFORMATION
The submission of your personal information on our store is governed by our Privacy Policy. Click here to view our Privacy Policy.
ARTICLE 11 - ERRORS, INACACTITUDES AND OMISSIONS
From time to time there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions which may relate to product descriptions, prices, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Service or any associated website is inaccurate, at any time and without notice (including after you have placed your order).
We are under no obligation to update, modify or clarify information on the Service or any associated website, including but not limited to pricing information, except as required by law. No defined update or refresh date in the Service or on any associated website should be relied upon to conclude that the information in the Service or on any associated website has been changed or updated.
ARTICLE 12 - PROHIBITED USES
In addition to the prohibitions set forth in the General Terms and Conditions of Sale and Use, you are prohibited from using the Site or its content: (a) for illegal purposes; (b) to induce others to commit or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, hurt, slander, libel, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any associated or independent web site or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort information from, browse, search or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security measures of our Service, any other web site, or the Internet. We reserve the right to terminate your use of the Service or any related web site for violating the prohibited uses.
ARTICLE 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not warrant or represent that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may discontinue the Service for indefinite periods of time or cancel the Service at any time without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless otherwise expressly stated by us) provided on an "as is" and "as available" basis for your use, without representations, warranties or conditions of any kind, either express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall Rosegold Paris, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenues, lost savings, lost data, replacement costs or any similar damages, whether in contract, tort (even negligence), in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any service or product provided through the Service, or for any other claims relating in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such claims. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 14 - INDEMNIFICATION
You agree to indemnify, defend and hold Rosegold Paris, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.
ARTICLE 15 - SEVERABILITY
In the event that any provision of these General Terms and Conditions of Sale and Use is held to be unlawful, void or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these General Terms and Conditions of Sale and Use, such severance not to affect the validity and enforceability of any remaining provisions.
ARTICLE 16 - TERMINATION
The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or otherwise. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease to use our site.
If we determine, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you and you will remain liable for all amounts owing up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).
ARTICLE 17 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions or any other policies or operating rules published by us on this site or in connection with the Service constitute the entire understanding and agreement between you and us and govern your use of the Service, and supersede all prior or contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions).
Any ambiguity as to the interpretation of these General Terms and Conditions of Sale and Use shall not be construed to the detriment of the drafting party.
ARTICLE 18 - APPLICABLE LAW
These General Terms and Conditions of Sale and Use, as well as any separate agreement through which we provide you with Services, shall be governed by and construed in accordance with applicable law.
ARTICLE 19 - MODIFICATIONS TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE
You can consult the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of such changes.
ARTICLE 20 - CONTACT INFORMATION
Questions regarding the Terms and Conditions of Sale and Use should be sent to us at [email protected].
ARTICLE 21 - PRICES
The prices of products sold through the websites are indicated in Euros, excluding taxes, and are precisely determined on the product description pages. They are also indicated in euros including all taxes (VAT + any other taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or French overseas departments and territories, the price is automatically calculated exclusive of tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Vendor. They are the responsibility of the purchaser (declarations, payment to the competent authorities, etc.). The Company reserves the right to modify its prices at any time in the future. Any telecommunication costs incurred in accessing the Company's websites shall be borne by the Customer. Where applicable, delivery charges are also payable by the Customer.
ARTICLE 22 - DELIVERY TERMS
Products are delivered to the delivery address indicated when the order was placed and within the times indicated. These delivery times do not include the time required to prepare the order. When the Customer orders several products at the same time, these may havedifferent delivery times. In the event of late delivery, i.e. if the order exceeds 30 days from the date of the order, the Customer may cancel the contract in accordance with the terms and conditions set out in Article L 138-2 of the French Consumer Code. The Vendor will then reimburse the product only, and the cost of returning the product will be borne by the customer, as indicated in Article L 138-3 of the French Consumer Code. The Vendor provides a telephone contact point (cost of a local call from a landline) as well as a "track my order" tab indicated on the site in order to track the order. The Vendor reminds you that when the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to the Customer. It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered.
For all undelivered orders, the customer has two months in which to make a complaint to the brand so that a new parcel can be sent. After two months, the tracking number is removed by the post office, so the brand will no longer be able to check whether or not the parcel has been delivered.
ARTICLE 23 - PAYMENT TERMS
Payment is due immediately upon ordering, including for pre-ordered products.Paymentmay bemade by credit card or paypal. Cards issued by banks domiciled outside France must be international credit cards (Mastercard or Visa). Secure online payment by credit card is carried out by our payment service provider STRIPE. The information transmitted isencryptedin accordance with the state of the art and cannot be read during transport over the network using the SSL encryption process. Once payment has been initiated by the customer, the transaction is immediately debited once the information has been verified. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing his/her bank details at the time of sale, the Customer authorizes the Vendor to debit his/her card for the amount relating to the price indicated. The Customer confirms that he/she is the legal holder of the card to be debited and that he/she is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately cancelled and the order cancelled.
ARTICLE 24 - WITHDRAWAL PERIOD
In accordance with the provisions of article L 221-5 of the French Consumer Code, the Buyer has the right to withdraw from the contract without giving any reason, within fourteen (14) days of receipt of the order. The right of withdrawal may be exercised by contacting the Company as follows: by sending an e-mail to [email protected]. Customers are informed that, in accordance with the provisions of articles L. 221-18 to L. 221-28 of the French Consumer Code, this right of withdrawal cannot be exercised for the supply of sealed goods which cannot be returned for reasons of health or hygiene protection and which have been unsealed by the consumer after delivery, such as cosmetic products. Please note that the right of withdrawal requires the customer to return the goods delivered. Any goods that have been announced as having been delivered to the customer's letterbox by the carrier, and of which the customer is not in possession, cannot be subject to the right of withdrawal. If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the cost of shipping will be reimbursed, with the cost of returning the product(s) being borne by the customer. Products mustbereturnedin their original, complete condition (packaging, accessories, instructions, etc.) and, if possible, with a copy of the purchase receipt. In accordance with legal provisions, please send us an e-mail to the following address: [email protected], and we will send you the standard retraction form to the address to which you should return it. Refund procedure: your order will be cancelled and your credit card credited.
ARTICLE 25 - ROSE+ Membership program
By selecting the ROSE+ Membership program at checkout, you will be enrolled in a flexible, active membership program offering numerous benefits. Members enjoy special discounts on every purchase, as well as exclusive offers. ROSE+ Membership benefits are detailed at checkout, in our FAQ section, and on the dedicated ROSE+ page.
The following additional conditions apply if you subscribe to the ROSE+ program:
- As a ROSE+ member, you will be charged €19.90 each month. This amount will be credited to your account in the form of credits, unless you have paused your subscription or skipped the month, plus an additional 10% discount on all your purchases.
- To pause your subscription or skip a month, log in to your account or consult the instructions on the FAQ page.
- ROSE+ credits will be immediately credited to your account and can be used to purchase products at any time.
- ROSE+ credits do not expire until you cancel your subscription. In the event of termination, you will be asked to confirm the loss of any remaining credits. We recommend that you use your ROSE+ credits before requesting termination. Once lost, credits will not be restored.
Purchase options
There are currently two ways to take advantage of ROSE+ services via the website, mobile site and app:- You can choose the Buy as a non-member option.
- Or join our flexible ROSE+ Membership program.
When you place your first ROSE+ order, you must choose between the Buy as a non-member option or the ROSE+ program at checkout. You can always change your choice for future purchases.
Buy as a non-member
The "Buy as a non-member" option is our one-time purchase option. Buyers pay the posted price, subject to promotions or discounts.ROSE+ credits are redeemable for merchandise only. In accordance with the ROSE+ refund policy, ROSE+ credits have no monetary value and cannot be exchanged for cash, unless required by law.
Billing and account monitoring
- The ROSE+ subscription will be automatically billed each month if you have not paused or skipped a month.
- ROSE+ members who do not actively monitor their account can earn ROSE+ credits.
- ROSE+ members who choose to "skip" a month can still purchase items at any time.
30-Day Refund Policy
ROSE+ credits credited to a user's account are refundable within a 30-day period, which begins at 00:00:00 (Eastern Standard Time) on the day of the month in which you are billed (the "30-Day Period").- To request a refund within 30 days, please access the "My account" dashboard or contact our customer service department.
- To request a refund you have up to 30 days after your ROSE+ debit, contact us at contact@rosegoldparis.com. Our customer service team will be happy to refund your money.
- ROSE+ credits are non-refundable after the 30-day period. Unrefunded credits can be used on the site until December 31st of the current year.
Cancel subscription
You are free to cancel your ROSE+ subscription at any time.
To cancel :- Log in to your account.
- Select the "ROSE+" tab.
- Click on "Manage subscription", then on "Cancel subscription" and follow the steps until you receive confirmation of the cancellation.
Please note: If you cancel your subscription, you will lose any unused ROSE+ credits. We recommend that you use them before requesting a cancellation.
ROSE+ reserves the right to suspend or terminate your ROSE+ membership, without notice, at its sole discretion, in the event of conduct deemed contrary to our policies, harmful to others or to our interests.
Non-compliance with ROSE+ Membership conditions
We reserve the right to pursue any amount you fail to pay under a special program in accordance with these Conditions.Termination
We may terminate any special program or your membership of any such program at any time. In the event of termination, we will inform you of the membership and any benefits accrued to your account as a result of your membership.
