FAQ

What are the shipping times for your products?

For France, your orders are shipped within 24/48 hours and delivered in less than a week. Outside this area, delivery times may be longer.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Do you provide product tracking information?

Yes, you can track your delivery directly from the "TRACK MY ORDER" tab. Or via the order tracking link sent in the shipping confirmation email. Note: The tracking button in the shipping confirmation email may take a few hours to become functional.

I received a damaged item. What can I do?

We’re sorry to hear that. Simply send us a photo of the damaged item to the following email address: Contact@rosegoldparis.com, and we’ll send you a similar replacement item as soon as possible.

Where are you located? And where are your serums made?

Our serums are made in ÎLE-DE-FRANCE, and our registered office is located in PARIS.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online purchases. If you still wish to receive a refund for your order, we can of course process the payment, provided that the request is made within 14 days of receiving the product. For more information, please read more about our refund policy.

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