Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
We do not accept returns of opened products.
To make a return, you must provide us with a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is damaged, or has certain missing parts for reasons that are not due to an error on our part.
* Any item returned more than 30 days after delivery.
Refunds (if applicable):
"30-day satisfaction guarantee or your money back"Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision regarding the approval or rejection of your refund request.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 5 to 10 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing delay before a refund is posted.
If, after completing all these steps, you still have not received your refund, please contact us at Contact@rosegoldparis.com.
Sale items (if applicable)
Only regularly priced items can be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If, in this case, you would like to exchange it for the same item, send us an email at contact@rosegoldparis.com, and we will provide you with the address to which you can return your item free of charge.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.
If the item was not identified as a gift at the time of purchase, or if the gift giver chose to receive the item first and give it to you later, we will send a refund to the gift giver, who will know that you returned the item.
Return shipping
To return a product, send us an email at contact@rosegoldparis.com indicating your order number. The return procedure depends on the size of your package.
Envelopes and small packages (orders shipped by tracked letter)
We will provide you with a freepost return address. Simply place the product back in its original packaging, write this address on the envelope, and drop it in a mailbox. No postage is required.
Large packages (orders shipped by Colissimo)
These packages cannot be returned by simply dropping them in a mailbox or using the freepost address. After your request, we will email you a prepaid Colissimo return label. Print it, attach it to the package, and drop it off at a post office or Colissimo drop-off point. Any large package returned without this label cannot be accepted.
If you are located in France, returns are free in both cases. If you are located outside France, return shipping costs remain your responsibility.
For items valued at more than €75, we recommend shipping with tracking. We cannot guarantee receipt of a package returned without tracking.
