Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns on opened products.

To make a return, you must provide us with a receipt or proof of purchase.

There are certain situations where only a partial refund is granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 days.

Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at Contact@rosegoldparis.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to contact@rosegoldparis.com, we will give you the address or send us back your item for free.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return a product, you must send us an email to the address: Contact@rosegoldparis.com, we will give you the address or return it. You can also contact customer service at 0184804087.

If you are located in France you will not need to pay to return your item we will provide you with a free reply address requiring you to pay the costs in advance.

If you are located outside France, return costs will be your responsibility.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.