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If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 5-10 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at [email protected].
Sale items (if applicable)
Only regularly priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We will only replace an item if it is defective or damaged. If you would like to exchange it for the same item, please send us an e-mail to [email protected] and we will give you the address where you can return your item free of charge.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
Shipping
To return a product, you must send us an e-mail to the address: "[email protected], we will give you the address where to return it.
If you are located in France, you will not need to pay to return your item. We will provide you with a free return address that does not require you to pay the cost.
If you are located outside of France, you will be responsible for the return shipping costs.
Depending on where you live, the time required to receive your exchanged product may vary. If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return.
PRIVACY POLICY
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ARTICLE 1 - PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address.
When you browse our store, we also automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain more details about the browser and operating system you are using.
E-mail marketing (where applicable): With your permission, we may send you e-mails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use of your information for this purpose only.
If we ask you to provide us with your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or give you the opportunity to decline.
How can I withdraw my consent?
If, after you have given us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at [email protected]
ARTICLE 3 - DISCLOSURE
We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions of Sale and Use.
ARTICLE 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify's data storage system and databases, and in Shopify's general application. Your data is stored on a secure server protected by a firewall.
Payment:
If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order has been finalized, your purchase transaction information is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers.
For more information, please see Shopify's Terms of Use here or Privacy Policy here.
ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Keep in mind that some suppliers may be located, or have facilities located, in a jurisdiction other than yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction may be disclosed under U.S. law, including the Patriot Act.
Once you leave our store site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or by our website's Terms and Conditions of Sale and Use.
Links
You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.
ARTICLE 6 - SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.
COOKIES
Here is a list of cookies we use. We have listed them here so that you can choose whether or not to allow them.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
_shopify_uniq, no data retained, expires at midnight (depending on visitor's location) the following day. Calculates the number of visits to a store per unique customer.
cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store has a password, it is used to find out whether the current visitor has access.
ARTICLE 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this website.
ARTICLE 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
ARTICLE 9 - MARKETING TEXT AND NOTICES (if applicable)
By entering your phone number at checkout and initiating a purchase, subscribing via our subscription or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. Marketing text messages will not exceed 10 per month. You may unsubscribe from any further text messages by clicking on the unsubscribe link. The sending of text messages or the use of automations requires you to transmit telephone numbers or names of recipients to our importer. We will store and use this data to show you the analysis and results of the campaign, including message delivery status, sending status and, in some cases, whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we will collect information on whether or not the link was clicked and use it to display the results in your analytics. Any other third party services you may choose to use outside the scope of smsbump.com (third party link shortener, GA tracking, etc) you will be referred to their specific third party policies which you must agree to. When sending text messages, we will transmit the data to our text message operator to effect delivery. Information is only shared with our operator when a marketing campaign is initiated. If your recipients no longer wish to receive messages, they must reply to the message with STOP or contact us at the e-mail address below so that we can successfully unsubscribe them.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, file a complaint, or if you would simply like more information, contact our Privacy Standards Officer at [email protected] or by mail at Rosegold Paris
[Re: Privacy Standards Officer]
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